Last updated: 7 September 2026
This Privacy Policy explains how The Define Ink (“The Define Ink,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use our application and related services (the “App”).
The App may use services and APIs provided by Meta Platforms, Inc. (“Meta”), including Facebook, Instagram, or other Meta products, depending on the features enabled in the App.
By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the App and the permissions you grant, we may collect information from you or from third-party services.
Information You Provide
We may collect information that you voluntarily provide, including:
- Your name.
- Email address.
- Contact information.
- Account or profile information.
- Information you submit through forms or other features of the App.
- Any other information you voluntarily provide to us.
Information Received From Meta
If you connect your Meta account, Facebook account, Instagram account, or another Meta service to our App, we may receive information made available through the permissions and APIs that you authorize.
Depending on the permissions granted and the Meta services you connect, this may include:
- Your Meta account or profile identifier.
- Public profile information.
- Name and other basic profile information made available through the authorized Meta API.
- Information associated with your connected account that is necessary for the App’s functionality.
- Content or account information that you specifically authorize the App to access.
We only request and use permissions that are necessary for the features of our App.
We do not request access to information that is unnecessary for the App’s stated functionality.
2. How We Use Information
We may use the information we collect to:
- Provide and operate the App.
- Authenticate and connect your account.
- Provide features that you request or authorize.
- Connect the App with your Facebook, Instagram, or other Meta account.
- Process information obtained through authorized Meta APIs.
- Improve and maintain the App.
- Communicate with you about the App.
- Provide customer support.
- Detect and prevent fraud, abuse, unauthorized access, and security incidents.
- Comply with applicable laws and legal requirements.
We will not use information obtained through Meta APIs for purposes that are inconsistent with the permissions you have authorized or applicable Meta Platform policies.
3. Meta Platform Data
If you choose to connect a Meta account to the App, information may be accessed through Meta’s APIs only after you authorize the applicable permissions.
The information we receive from Meta is used only to provide the functionality for which you authorized access.
We do not sell Meta user data.
We do not use Meta user data for unrelated advertising or other purposes that are not disclosed to you and permitted under applicable policies.
4. Information Sharing and Disclosure
We do not sell your personal information or Meta user data.
We may share information only when reasonably necessary to operate the App or when required by law.
This may include sharing information with:
- Service providers that help us host, maintain, secure, or operate the App.
- Technology providers necessary to provide App functionality.
- Professional advisers where reasonably necessary.
- Government authorities or other parties when required by applicable law.
Any third-party service providers that process information on our behalf are expected to handle information in accordance with applicable privacy and security requirements.
Government and Law Enforcement Requests
We handle requests from law enforcement, courts, regulators, and other public authorities for personal data according to the process below. It applies to every such request, including those made informally. For the conversations held in the App we generally act as a processor for the business that connected its WhatsApp Business Account, so where a request seeks that business’s customer messages, our starting position is that the request should be directed to the business itself.
- Review of legality. Every request is reviewed before any data is disclosed. We verify that it is in writing and authentic, that the authority has jurisdiction over us, that it cites a specific legal basis that actually compels disclosure of the data sought, and that it is specific as to the accounts, records, and time period involved. We seek independent legal advice before complying with any request we do not consider valid.
- Challenging unlawful requests. Where a request is unlawful, defective, overbroad, or improperly served, we do not comply with it. We refuse it in writing with our reasons, ask that it be narrowed or re-served through the correct legal process, and where necessary instruct counsel to challenge it before anything is disclosed. We do not give any authority direct, automated, or standing access to our systems.
- Data minimisation. Where we are legally required to disclose data, we disclose only the minimum necessary: records for the specific accounts, contacts, and date range named in the request. We do not provide full database exports, an entire business’s conversation history, or unrelated contacts’ messages in order to satisfy a narrower request.
- Documentation. We keep a record of every request we receive, including the authority and individual making it, the legal basis relied on, the data sought, who reviewed it and the legal reasoning applied, the outcome, exactly what data was disclosed, and whether the affected business was notified.
Unless we are legally prohibited from doing so, or there is a credible risk to life, we notify the business whose account is affected before disclosing their data, so that they can seek their own legal advice or object. We may disclose data without following this process where we have a good-faith belief that there is an imminent risk of death or serious physical harm and that disclosure would help prevent it; such disclosures are limited to what is necessary to address that risk and are recorded in the same way as any other request.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Information may be stored on servers operated by us or by third-party service providers.
Although we take reasonable steps to protect your information, no electronic storage or internet transmission method can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide the App and its services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
If you disconnect your Meta account or request deletion of your information, we will take reasonable steps to delete information that we are no longer required or permitted to retain.
Some information may need to be retained where required by law or for legitimate security and legal purposes.
7. Deleting Your Data
You may request deletion of personal information associated with your use of the App.
To request deletion of your data, please contact us at: surbhi@thedefineink.com
Please include your name, the email address associated with your account (if applicable), and a description of your request.
We may request reasonable information to verify your identity before processing a deletion request.
Once a valid request is received and verified, we will process the request within a reasonable period, subject to applicable legal and security requirements.
Meta User Data Deletion
If you have used your Meta account to access or connect to our App, you may request deletion of the information we received from Meta by contacting us using the email address above.
If applicable, you may also remove the App’s access to your Meta account through the relevant Meta account settings.
8. Disconnecting Your Meta Account
You may stop using the App or disconnect your Facebook, Instagram, or other Meta account at any time.
After you disconnect your account, we will no longer access information through the corresponding Meta authorization, except where continued access or retention is permitted or required by applicable law.
Disconnecting your Meta account does not necessarily delete information that we have already lawfully collected. To request deletion, please follow the data deletion process described above.
9. Cookies and Similar Technologies
The App or associated website may use cookies, local storage, pixels, or similar technologies to maintain functionality, security, preferences, analytics, or other necessary services.
You may be able to control cookies through your browser or device settings.
10. Third-Party Services
The App may rely on third-party services, including Meta and other service providers, to provide certain functionality.
Third-party services may have their own privacy policies and terms. We encourage you to review the privacy policies of services that you choose to connect to the App.
We are not responsible for the privacy practices of third-party services that we do not control.
11. Children’s Privacy
The App is not intended to knowingly collect personal information from children under the applicable legal age.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
- Request information about how your data is processed.
You may exercise applicable rights by contacting us using the information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle information.
14. Contact Us
If you have any questions about this Privacy Policy, our App, or the way we handle your information, please contact us:
The Define Ink
Email: surbhi@thedefineink.com
Data Deletion Request
If you want to request deletion of your data associated with The Define Ink App, please contact us at surbhi@thedefineink.com with the subject line “Data Deletion Request”. Full instructions are on our Data Deletion Request page.
We will review and process your request in accordance with applicable law and our data retention requirements.
The canonical version of this policy is published at thedefineink.com/privacy-policy.